Privacy & contact

1. Introduction

Maison Henno & Fils / Geniarts takes care to protect the information entrusted to it. This policy explains how information is used to respond to enquiries, prepare projects and manage professional relationships.

It is based on the General Data Protection Regulation (GDPR) and applicable Belgian rules. Reading this page or sending a message does not constitute blanket consent to all processing.

2. Scope

This policy covers visitors to geniarts.com, people who contact us, clients, suppliers, subcontractors and other contacts involved in our renovation, refurbishment, maintenance and project consultancy activities.

3. Your contact for personal data

For exchanges through geniarts.com and enquiries addressed to Maison Henno & Fils / Geniarts, your contact is Jean-Louis Henno.

For questions about personal data or to exercise your rights, write to hennojlh1@yahoo.fr. You can also call +32 486 68 14 67.

4. Information concerned

The contact form collects your name, email address and message. Your phone number, project location and enquiry subject are optional. Required fields are marked; without the necessary information we may be unable to respond.

Depending on the discussions and assignment, records may also include professional contact details, the site address, quotations, billing information and documents needed for the project. Technical information necessary for the operation and security of online services may also be processed.

Please provide only information relevant to your enquiry, avoid sensitive information and let us know if details need correcting.

5. Purposes and legal grounds

• Responding to enquiries and preparing quotations: steps before entering a contract when you are considering a service; legitimate interests in responding to other professional correspondence.
• Delivering and following up an assignment: performance of the contract; for an organisation’s contacts, legitimate interests in managing the relationship and project.
• Billing and administrative requirements: compliance with applicable legal obligations.
• Protecting communications and website operation: legitimate interests in preventing abuse and ensuring security, taking account of individuals’ rights.

Where consent is required, it must be requested separately. Making an enquiry does not subscribe you to promotional communications.

6. Retention

Contact enquiries are kept for the time necessary to answer them and follow up the correspondence. If an enquiry leads to a project, relevant information becomes part of the assignment record.

Retention of project and accounting records depends on the document type, legal obligations and applicable limitation periods. Information may be kept longer where necessary for a complaint or dispute. Information no longer needed should be deleted or anonymised.

7. Recipients and service providers

Access is limited to people who need the information to handle your enquiry or carry out the assignment. Necessary information may be shared with relevant project participants, form, email and hosting providers, and advisers or public authorities where required.

We do not sell your data. Providers may process information under their own terms and retention periods. Where a transfer outside the European Economic Area is necessary, it must rely on a GDPR mechanism such as an adequacy decision or appropriate safeguards. You can ask for information about recipients and safeguards relevant to your record.

8. Confidentiality and security

We aim to limit collection and access to what is necessary and adapt security measures to the information concerned. The website uses HTTPS. No internet transmission is entirely without risk; please contact us to agree a suitable channel for confidential documents.

9. Your rights

Subject to the GDPR’s conditions, you can request access, correction, erasure or restriction of the use of your data. Data portability applies where its conditions are met.

You can object to processing based on legitimate interests on grounds relating to your situation. You can object to direct marketing at any time. Where processing is based on consent, you can withdraw it without affecting the lawfulness of earlier processing.

Write to hennojlh1@yahoo.fr, explaining your request. Additional identification information will only be requested where there is reasonable doubt about your identity. We normally respond within one month; a reasoned extension may apply under the GDPR.

The contact form does not make automated decisions that have legal or similarly significant effects on you.

10. Questions and complaints

Please contact us with any questions about your data. You also have the right to contact the Belgian Data Protection Authority, including if you believe your rights have not been respected.

11. Updates

This policy may change to reflect website features, our activities and applicable rules. The date of the published version is shown below.