Frequently Asked Questions
To create a customer’s account, please go here. Fill in the required information: your username, e-mail address, first and last name, and then set a password. Finally, please select the ‘Create an account’ button located below the registration form.
As soon as you place an order, we send the confirmation e-mail to the e-mail address used to place it. If you can’t find your order confirmation, please check your spam folder to make sure it didn’t get lost there.
If you are still not able to find it, our bot to the rescue! 😊 Please prepare your e-mail address used to place your order and try our fellow bot here. : 3-5 business days.
In order to use a discount code, you just need to enter the code in the box located below the order details in the cart. Please make sure to enter the discount code before checking out. We wouldn’t want you to miss out on saving a few extra bucks! 😊
Once the order has been already paid for and is completed, unfortunately there is no possibility to refund the difference or add a discount to it.
If you forgot to add a discount code, the only solution is to cancel the order and place a new one. Remember to add your code in the box located below the order details in the cart. Please keep in mind that according to our cancellation policy, an order can only be cancelled within 24 hours of placing it.
If you would like to cancel your order, our bot to the rescue! 😊 Please prepare your order number, e-mail address used to place it and the total order value (which you can find in your confirmation e-mail) and try our fellow bot here.
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
In our customizer you can edit your name, date of birth and place of birth.
Then buy a high quality PNG file ready to print or a poster.
Gaps in your tree make it personal to you. However, If you really don’t like the gaps in your tree you can write something like “unknown” in this space.
We generally recommend printing your family tree on at least an A3. Some of the smaller 4 generation trees can be printed as small as an A4, however, the smaller you print the harder it will be to read your family names and dates.
Can be printed as large as 23×33 / 59,4 x 84,1 cm at 300dpi.
You will receive a high quality PNG ready to print.
We are afraid that we are not capable of printing custom sizes. Sorry Due to the limitations in the production process, we can only print in the sizes below:
Medium size is 60 cm / 45 cm (18″ / 24″),
Large size is 60 cm / 80 cm (24″ / 32″),
For quality and long-lasting results, we recommend you print your family tree on “archival paper”.
Product is a high-resolution PNG. You own the digital file and may print as many personal copies as you would like. Not for resale. Can be printed as large as 23×33 / 59,4 x 84,1 cm at 300dpi.
There are no returns for any products for reasons such as a change of mind. Due to the nature of our personalised collection returns cannot be made.